Overview

KeepCalling has an excellent full-time position for a Customer Support Assistant, as part of our Tello team in Sibiu. Tello is an exciting new mobile provider in the US receiving rave reviews for its prices and customer support. Tello prides itself on quick and helpful support via phone, email, and chat, providing a level of expertise and efficiency that delights our customers.

This position is ONLY available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.

Here’s what you’ll bring to the table:

• The completion of a university degree;
• Excellent verbal and written communication skills in English and Spanish; other foreign languages are considered a plus;
• Fast and correct typing skills;
• The ability to manage difficult customer situations, to respond promptly to their needs, solicit feedback to improve service;
• The ability to analyze the various parts of a problem properly and develop logical solutions;
• The ability to analyze orders and detect potential fraudulent transactions;
• Knowledge of customer service principles and practices;
• Customer service experience in the telecom industry and troubleshooting skills are considered a plus;
• Computer literacy and the ability to learn customer service software applications;
• Telephone, chat and email etiquette skills.

Your role will have a huge impact on the success story of our company.

If you’re up for the challenge, you’d be:

• Handling outbound and inbound calls;
• Providing telephone, chat and email support to customers;
• Assisting customers with processing their online orders and troubleshooting problems;
• Identifying and escalating priority issues;
• Verifying customer account information;
• Routing calls to the appropriate resource;
• Following up customer calls where necessary;
• Completing test calls for connection issues.